FAQ
Q: I LIVE OUTSIDE THE EU, DO I NEED TO PAY DUTY AND TAXES?
A: If your order is shipped to the USA, Canada, Japan and to other destinations outside of the EU, customers may face import and duty taxes. These vary from country to country and LLN has no control over them. In the event that you need to pay import and duty taxes, you will be contacted directly by the shipping service and the order will not be released until you have paid. Please contact your local customs office for further details of charges.
Q: WHICH COMPANY DO YOU PARTNER WITH FOR SHIPPING?
A: We use Boxtal (up to 7 kg) for all deliveries. Boxtal enables professionals to send any shipment from 1 g to several tonnes (letters, parcels, pallets, etc.) with ease and offers negotiated rates of up to 75% off, with no minimum order with Chronopost, FedEx, UPS, TNT, DHL, Relais Colis, Mondial Relay, Colissimo, etc.
However, please note that — depending on the country of delivery — we selected for you the cheapest rates (per weight) that Boxtal offers to make it worth it for you. As a result, delivery within Europe may take 4 to 10 business days.
Furthermore, please note that the service does include insurance/liability (between 25,- € and 33,- €/kg depending on the delivery company) and tracking number.
A: We do accept return of good. Indeed, LumièresLaNuit is responsible for carefully packaging all records and goods and make sure that none will be subject to any damage while transporting. All records are packed into a card mailer box specially conceived for the shipping of music EPs and LPs. In order to strengthen the protection of the records LumièresLaNuit is responsible for inserting wedges to stabilise the record.
Nevertheless, if the parcel and its merchandise look, please take pictures of the parcel showing the delivery label before opening it. Then, open the parcel and take pictures of the damaged merchandise.
Q: DO YOU ACCEPT RETURN OF GOODS?
Q: WHAT IF MY VINYL COVER IS SLIGHTLY DAMAGED?
A: With regard to our LumièresLaNuit covers and artworks, some local areas are printed using a gloss finish. As a result, it might happen that the edges of the cover are damaged during the drying process. If so, the damages are extremely minimal and remain very rare, therefore no returns will be accepted.
Q: HOW TO MAKE SURE I PICK THE RIGHT SIZE WITH SOFT GOODS?
A: For all soft goods, please refer to our size charts before placing any order. Our sizes are based on the common standards and clearly mentioned on the website, therefore no returns will be accepted.
Q: WHAT CURRENCY WILL I BE CHARGED IN AFTER PLACING AN ORDER?
A: All transfers conducted through LumièresLaNuit are handled and transacted through third party Stripe. Card information is not stored and all card information is handled over SSL encryption. Stripe is an online payment service for easier, faster and safer online payments. For detailed information please visit: https://support.stripe.com